1. Begin with your physical card
Read the message, then keep the card beside you. The instructions that follow are for the digital experience connected to the QR code on that card.
2. Open the café-linked screen
Use your phone camera or QR scanner to open the QR link. Check the café name on the first screen. If it does not match the venue, ask the café team or contact LuckySip before continuing.
3. Complete the LuckySip form
Read the form and privacy information. If you choose to continue, enter your name, email address and the Card Code printed beneath the QR code, then follow the on-screen button.
The form needs the number on your own card. The code guide below explains where each type of code belongs and what to do if it is not accepted.
4. Read the result
The next screen identifies the offer connected to your Card Code. Read the displayed benefit, provider, validity and instructions before taking the next action.
For an explanation of offer types and redemption conditions, visit Offers & Café Rewards.
5. Follow the provider’s instructions
For an advertiser’s offer, follow its destination link and stated process. For a café reward, follow the venue’s redemption instructions before ordering.
Scanning alone does not automatically guarantee Free Coffee; use the benefit described in your actual offer.
If you continue to an advertiser’s website
Read the advertiser’s product details, checkout price and terms there. Visiting a page does not complete an order. A scan or outbound click is not evidence of a completed sale.
If you get stuck
Tell LuckySip which step you reached, the café name and what appeared on screen. Use our Contact page rather than posting personal details publicly.
For a QR, Card Code or promotional-code problem, use the code guide below. Café teams preparing to distribute cards can use Getting Your Café Ready.