Which code belongs where?
Use the code that matches the task
- QR code: scan the square pattern to open the café-linked page.
- Card Code: enter the printed number in LuckySip.
- Promotional or discount code: use a separate provider code only where the offer instructs you to.
Some offers use a link without a promotional code.
If the QR link does not open
Use the QR pattern on your own physical card. Make sure the whole square is in view and try again with a clear image. Promotional photographs illustrate the design; they are not a replacement for the card supplied at the café.
If the page still fails to open, contact LuckySip with the café name and a description of what your phone shows.
If the Card Code is not accepted
Copy the printed number carefully, including any leading zero. Enter it in the LuckySip Card Code field, not in the advertiser’s checkout. Do not substitute a café ID, QR-source number or a number taken from another card in a photograph.
If it is still rejected, tell LuckySip which café supplied the card and the error shown. Do not keep guessing other numbers.
If a promotional code is not accepted
Check that you are using the separate code provided by the advertiser, rather than the LuckySip Card Code. Follow the offer’s instructions for where to enter it.
If the provider’s checkout rejects that code, check the offer conditions and contact the provider’s support team.
One example of the difference
You might enter the number printed on your card in LuckySip, then receive an advertiser’s offer with a different code for its checkout. These two codes belong in different places.
This is an illustration, not an available voucher or a live offer.
If a café reward is not recognised
Open the specific reward and ask the participating café team to check its instructions. A QR pattern or printed number alone is not automatically proof of entitlement to Free Coffee.
If the problem is with the LuckySip page itself, contact our team. If it is about the café’s stated redemption process, check with the venue.
What to include when asking for help
Give the café name, the step that failed and the exact error text. Explain whether the problem was opening the QR link, entering the Card Code or using the provider’s promotional code.
Send details through the Contact page or the provider’s appropriate support channel. Do not post personal information, private reward links, passwords or payment details in public comments.
